Privacy Policy – Transparency, Safety, and Trust

At 838JILI, player privacy and information security are always our top priority. This Privacy Policy explains how we collect, use, and protect your personal data when using the platform. All processes comply with the Philippine Data Privacy Act 2012 and international standards such as GDPR and COPPA, providing a transparent and trustworthy iGaming environment for Filipino players.

What is Privacy Policy?

This privacy policy is an official document designed to clarify 838JILI’s data processing procedures. We help players understand what types of information are collected and why we need it.

At the same time, this policy explains in detail how our platform processes, stores, and protects your personal data, ensuring that all information collection activities comply with the law and have the explicit consent of the user.

Why is Privacy Policy Important?

Privacy policy plays a fundamental role in building trust and ensuring legal compliance. It protects your privacy by clearly defining our responsibilities for personal data. By using the 838JILI website and application, you agree to the terms set out in this policy, creating a binding agreement, ensuring a safe and transparent betting environment for all members.

Information We Collect and Why

In order to operate the service safely and effectively, our platform collects two basic types of information, such as Personal Data and Non-Personal Data.

Personal Information (For Verification and Transactions)

We collect the necessary identification information to process transactions, verify accounts, and provide secure customer support. This information includes:

• Identification Information: Full name, email address, phone number.
• Financial Information: Bank account details or payment information.
• Verification Information: ID, date of birth, and nationality (for KYC – Know Your Customer) process.

Non-Personal Information (For System Optimization)

We also collect technical data for the purpose of optimizing user experience and improving system performance. This data includes:

• Technical Information: IP address, browser type, device, and operating system in use.
• Access Data: User behavior, data, and website access time.

Strict Child Protection Policy

Our platform absolutely does not collect information from players under 18 years old. If the system detects an account with the wrong age, we will immediately lock the account and delete all related data according to the provisions of COPPA (Children’s Online Privacy Protection Act), ensuring compliance with the law and business ethics.

How Player Information is Collected

Player information is collected transparently through various channels during your use of our services. The main collection methods include:

• Online forms: Collected through registration, deposit, or promotion participation forms on the website.
• Support interactions: Record information during your interactions via Live Chat, Telegram, or other support channels.
• Cookies & tracking technologies: Use Cookies and similar technologies to help remember your preferences, count visits, and display appropriate content to optimize the experience.

Players have the right to turn off Cookies in the browser settings if they do not want their browsing behavior tracked.

How We Use & Share Information

We ensure that your personal data is used responsibly and transparently for the stated purposes, and that sharing only occurs within the necessary and lawful framework.

Purpose of Using Data

Player data is collected for the core purpose of optimizing your experience. This includes providing & improving the Service to ensure the system operates stably and continuously improves its quality. 

At the same time, the data helps us send timely notifications and support, including promotional information, important system updates, and assistance when any technical or payment issues arise.

Sharing Data with Third Parties

We are absolutely committed to not selling or sharing user data arbitrarily. We only share necessary information with trusted third parties in limited cases.

Specifically, data is provided to Payment Partners (such as GCash, Maya, USDT) to complete deposits and withdrawals, and to Service Partners (technical, security, marketing) who have been authorized and signed a strict confidentiality agreement.

Compulsory Legal Obligations

In some special cases, we may be required to provide player information by court order or regulation of a regulatory agency. We commit to doing this only when required by law and with transparent notice to users (unless prohibited by law).

Optimal Data Security Measures

Our platform applies international standard security systems to ensure that player data is absolutely protected from any risk of unauthorized access. Core security measures include:

• Transaction Encryption: Use SSL 256-bit Encryption to protect all transaction data and your personal information.
• System Protection: Set up Firewalls and store data on secure servers to prevent unauthorized access.
• Advanced Authentication: Apply Two-Factor Authentication (2FA) when users log in or make withdrawals, enhancing the protection layer for the account.
• Legal Compliance: Conduct periodic Internal Audits to ensure all security procedures strictly comply with PAGCOR standards and the Data Privacy Act.

In the unlikely event of a data breach, we will activate our emergency response procedures, immediately notify affected users, and work closely with the relevant authorities to handle the incident thoroughly and promptly.

User Responsibilities & Rights

At our platform, account protection is a shared responsibility. We make the core responsibilities of players transparent, along with the full rights you enjoy for your personal data.

Player Responsibilities

To ensure maximum account security, players are responsible for:

• Information Security: Keep your password, OTP code, and account information confidential.
• Do Not Share Data: Never share personal data with anyone else.
• Beware: Always be wary of fake emails or messages claiming to be from 838JILI.

Player Rights

Users have full control over their personal data on the platform:

• Data Control: Have the right to access, edit, or delete personal information at any time.
• Advertisement Opt-Out: Have the right to opt out of receiving advertising information via email or SMS.
• Request Verification: You have the right to request verification and check the personal data that the platform is storing about you. Any requests related to personal data and benefits can be sent to Data Support via email or Live Chat for prompt processing.

Policy Updates

Our platform reserves the right to update the Privacy Policy at any time to comply with changes in the law or to improve the internal system. Any significant changes will be notified transparently and promptly on the homepage or sent directly via email to users to ensure you are always aware of the latest terms.

See more: 838JILI Terms and Conditions – Player Rights & Rules

Conclusion

With this privacy policy, our platform is committed to providing a safe, transparent, and responsible iGaming environment. By applying international privacy standards and complying with Philippine laws, we ensure that all personal data is handled fairly and respectfully.

Players’ trust and safety are the foundation of https://838jili.io/ sustainable development.